British Airways Review British Airways Terminal 5 British Airways First Class Review

British Airways Review- Why British Aiways is not a first class service at Terminal 5…Is British Airways Admin fit for Purpose? Well , on 28th July 2014, There was a thunderstorm in the morning… and British Airways was in CHAOS…. connection from Newcastle 40 minutes late in arriving… then made to wait on the tarmac for almost an hour for a loading bay… so most of us missed our connection flight… and told to queue get another flight arranged…I WAS KEPT WAITING WITH HUNDREDS OF OTHER PASSENGERS FOR OVER 7 HOURS TO GET TO THE FRONT OF THE QUEUE!!! YES SEVEN HOURS OF WAITING, worse still at ten o’clock at night told that ALL HEATHROW AREA HOTELS WERE FULL, and it was best for me to sort out my own accommodation…THE QUEUE FOR HOTELS BOOKINGS WAS HUGE, AT LEAST AN HOUR WAIT… AND THE WAIT FOR A TAXI WAS IN EXCESS OF AN HOUR AS WELL!!!…I am sorry, as a customer of some 30 years I have NO INTENTION of sleeping rough on the floor like a vagrant…THANKS TO BRITISH AIRWAYS, my bucket list dream holiday seemed to be in tatters… ill with dehydration for two days afterwards and worse still… the connections to make the holiday of a lifetime in jeopardy… I feel really annoyed at the poor service and admin at British Airways Terminal Five, worse still, these problems of long queues plagued the opening 6 years ago. Then on TV the Chief Exec. Willie Walsh promised they should have planned better, but they had learned the lessons…seems to me that we must have slow learners in British Airways… or is it the cuts to staff and allegedly the fact that British Airways Staff told me that they don’t have any payment for overtime, so they is little goodwill??? Worst of all after 7 hours. only 25% of the check-in desks working… and hundreds waiting after me… British Airways really has a problem in staffing… Service like this is just not acceptable. British Airways does not have appear to have the capacity to deal with any thing out of the ordinary.. or is it just that World Class Airline is unable to cope with anything out of the ordinary… if that were the case… If I was Chief Executive and was asked if the admin was fit for purpose… I would have great difficulty disproving that statement .I urge you to voice your disapproval by liking this… public pressure is the only thing that will change this poor state of affairs……British Airways really has a problem in staffing… Service like this is just not acceptable.

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